Privacy Policy

Effective Date: 15 January 2026

Alexia Homeware ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.alexiahomeware.com (the "Site").

By accessing or using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

When you visit the Site, place an order, subscribe to our mailing list, or contact us, we may collect the following personal information:

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely by third‑party payment providers; we do not store full payment details)
Order history

Automatically Collected Information

When you visit the Site, we may automatically collect certain information, including:

IP address
Browser type and version
Device information
Pages visited and time spent on the Site
Referring website or source

This information helps us understand how customers use our Site and improve our services.

2. How We Use Your Information

We use your information to:

Process and fulfil orders
Communicate with you about your orders, enquiries, or account
Provide customer support
Send promotional emails or marketing communications (you may opt out at any time)
Improve our website, products, and customer experience
Detect and prevent fraud or unauthorised activity
Comply with legal and regulatory obligations

3. Sharing Your Information

We may share your personal information with trusted third parties only where necessary, including:

Payment processors
Shipping and logistics providers
Website hosting and e‑commerce platforms
Marketing and analytics providers (e.g. email services, website analytics)

These third parties are required to handle your personal information in accordance with applicable privacy laws.

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable essential website functionality
Remember your preferences
Analyse website traffic and usage
Improve performance and user experience

You can choose to disable cookies through your browser settings; however, some features of the Site may not function properly.

5. Marketing Communications

If you subscribe to our mailing list, we may send you promotional emails about new products, offers, or updates. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is completely secure.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

Access the personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your personal information (subject to legal obligations)
Opt out of marketing communications

To exercise these rights, please contact us using the details below.

8. Third‑Party Links

Our Site may contain links to third‑party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Alexia Homeware
Email: info@alexiahomewareaustralia.com
Website: www.alexiahomeware.com